Terms of service

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the online shop TF-Music Store of

Oliver Zulliger

Talgut-Zentrum 38

3063 Ittigen

Switzerland

(hereinafter referred to as “Provider”)

By placing an order, the customer agrees to these GTC.

2. Offer and conclusion of contract

The presentation of products in the online store does not constitute a legally binding offer, but rather a non-binding invitation to place an order.

A contract is concluded as soon as the provider accepts the order by sending an order confirmation by email or by starting production.

3. Prices and terms of payment

All prices are quoted in Swiss francs (CHF).

The provider is not subject to VAT. Therefore, no VAT is shown.

The available payment methods are displayed during the ordering process. These include TWINT and other payment methods offered by Shopify.

Shipping and any additional costs are shown separately during the ordering process.

4. Delivery

Delivery is made to the delivery address specified by the customer.

As the products are made to order, delivery times may vary. Specified delivery times are non-binding.

If there are any delays in delivery, the customer will be informed accordingly.

5. Custom-made products and exclusion of the right of withdrawal

All products are manufactured individually according to customer specifications.

Withdrawal from the contract, cancellation, exchange, or return are excluded once production has begun.

By placing an order, the customer expressly agrees to this.

Statutory warranty rights in the event of defects or incorrect deliveries remain unaffected.

6. Warranty and defects

The customer is obliged to inspect the goods upon receipt.

Defects or damage must be reported in writing within 5 days of receipt of the goods to: office@think-trance.com

In the event of justified defects, the provider will, at its discretion, either repair, replace, or refund the goods.

6a. Returns & refunds

As all products are made to order (print-on-demand), we do not accept returns or exchanges due to incorrect size selection, color selection, or change of mind.

Please check the size charts and your product selection carefully before completing your order.

If an item is damaged, defective, or incorrectly delivered, you are entitled to a replacement or refund.

Please contact us within 5 days of receiving the goods at:

office@think-trance.com

and send us the following information:

Your order number
A brief description of the problem
Photos of the item in question

No complaint can be processed without appropriate photographic documentation.

After reviewing your request, we will decide on a replacement delivery or a refund of the purchase price.

If an order is lost during transport, please contact us within 30 days of the expected delivery date at the latest.

If an order cannot be delivered due to an incorrect delivery address provided by the customer and is returned to us, the customer is responsible for the costs of reshipment.

Returns without prior contact and approval will not be accepted.