Shipping policy

Production time

All products in our shop are made to order. Production time is usually 2–5 business days before your order is shipped.

Shipping time

Once production is complete, the estimated delivery time is:

Switzerland: 5–10 business days
Europe: 3–7 business days
International: 7–15 business days

Please note that delays may occur, especially during holidays or periods of high demand.

Partial deliveries

Orders containing multiple items may be shipped in separate packages for logistical reasons. In this case, you will receive a separate shipping confirmation with tracking information for each shipment.

Shipping locations

Our products are shipped from various international production locations depending on availability. These include locations both within and outside the European Union.

Import taxes & customs duties (Switzerland)

Deliveries to Switzerland may be subject to additional import taxes (VAT), customs duties, and processing fees charged by the shipping service provider. These costs are not included in the purchase price or shipping costs and must be paid by the recipient.

We have no influence on these fees and cannot predict their amount. Please contact your local customs office for further information.

By completing your order, you agree to bear any import costs.

Incorrect delivery address or failure to collect

Please ensure that your delivery address is correct. For shipments that are returned to us due to an incorrect address or failure to collect, we reserve the right to charge for the cost of reshipment.